Customer Service Management Status

All Systems Operational

Customer experience Operational

Customer Service Management AI agent Operational

Support website Operational

Email request Operational

Customer Service Management spaces Operational

Customer profiles Operational

Automation for Jira Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 17, 2026

No incidents reported today.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

Reliability issues with Jira and Confluence

Resolved - On July 6th 2026, between 06:51 UTC to 09:39 UTC some users may have experienced issues related Automation, and between 08:10 UTC to 11:50 UTC some users may have experienced issues related to user-search, user-picker and assets in the EU-Region.

The issues have now been resolved and the services are operating normally for all the customers.
Jul 6, 13:04 UTC

Monitoring - We have applied the fix to mitigate the issue and are seeing recovery.

We continue to monitor the situation and should be fully recovered soon. We should be able to provide more updates in the next one hour or earlier.
Jul 6, 12:25 UTC

Investigating - We are still seeing some issues with user-search, user-picker and assets across with the EU-Region.

We continue to investigate the situation and will provide additional updates in the next one hour or sooner.
Jul 6, 11:46 UTC

Monitoring - We have successfully applied the fix and are seeing recovery. Automation capabilities are being restored and should operate normally going forward. Data processing requests submitted during the outage period were not completed due to service unavailability.

We continue to monitor the situation and expect full recovery within the next hour. We will provide additional updates in the next one hour or sooner.
Jul 6, 10:04 UTC

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.